If a payment fails, an email is sent to the food business letting them know of the failed payment and providing them with a link to update their payment method. The kitchen manager is cc'd on the email. The system will automatically re-attempt running a failed payment 3 times, on a weekly basis.
If a payment fails, it usually means there was an issue with the bank account that the food business has on file with The Food Corridor. Here is a list of common reasons.
The food business needs to update their payment method to a valid checking account or debit/credit card. If their current account is already valid and they are not sure why the transfer failed, they should get in touch with their bank to resolve the issue.
Will the failed payment be re-charged automatically?
Yes. The system will attempt to re-run all failed payments up to 3 times, on a weekly basis. After 3 times, if the payment is still unsuccessful, the kitchen manager can re-run the past-due payment at any point.
Can a kitchen manager re-charge a failed payment?
Yes, the kitchen manager can attempt to re-charge the failed payment at any time. They may do this after the 3 automatic attempts, and/or if the client or kitchen wants the payment re-run before the next automatic attempt.
Kitchen managers: Go to your Clients tab > click on the client name > click Statement > click Charge Now next to the failed payment.
What happens when the payment goes through?
Once the payment is successful, the payment status will update to "paid" on both the kitchen's and food business's Statement view.