Payments can fail for a number of reasons, but a few common issues make up the majority of transfer failures.

Account closed

  • What it means: Your bank informed us that the account associated with your connected bank account details was closed.
  • What to do about it: You will need to update your connected bank account to a valid checking account.

No account

  • What it means: No bank account could be found with the details that you have on file, so you probably misentered either your routing number or account number.
  • What to do about it: You will need to update your bank account to a valid checking account.

Invalid account number

  • What it means: Your routing number seems ok, but your bank informed us that the account number is not valid.
  • What to do about it: You will need to update your bank account to a valid checking account.

Bank ownership changed

  • What it means: Your bank’s branch was bought by another bank, and as a result, your account information (such as your routing number) has changed.
  • What to do about it: You will probably need to update your bank account to a valid checking account.

Account frozen

  • What it means: Your bank notified us that the funds in your account are currently frozen.
  • What to do about it: Get in touch with your bank to figure out what the issue is. Once you’ve resolved the issue, then contact The Food Corridor at hello@thefoodcorridor.com and we will attempt the transfer again. Alternatively, you can change your bank account to another active checking account.

Bank account restricted

  • What it means: Your bank notified us that your account has restrictions on either the type or number of transfers allowed. This normally indicates that you are using a savings or other non-checking account with your Food Corridor account.
  • What to do about it: You should update your bank account to a valid checking account. If your current account is already a checking account, get in touch with your bank to figure out why the transfer isn’t going through and then contact The Food Corridor at hello@thefoodcorridor.com and we will attempt the transfer again.

Could not process

  • What it means: Something unexpected went wrong and your bank was unable to process the transfer The Food Corridor sent them.
  • What to do about it: Get in touch with us or your bank to resolve the issue.

Once your payment method is successfully updated, here are the next steps.

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