Once you are ready to add clients to your account or had your Onboarding Specialist bulk upload your clients for you, your clients will either need to create an account or login to add their payment method and documents. Going forward, approved leads and prospects will appear in your Onboarding tab, where they can begin onboarding. Once you approve them as an active client, they can begin booking time on your calendar.
Send this getting started tutorial to your clients, and use or tweak the example email below to assist you with communicating about the platform:
Hello,
Here at [your kitchen name] we will be using The Food Corridor for our booking, document management, invoicing, and payment system. This platform will have some key benefits for you:
Easy kitchen scheduling and a one-stop-shop account monitoring from your phone, tablet, or computer
Easy payments, tracking, and reporting of all your kitchen related expenses
Apply for FLIP insurance directly through your account, or sync your existing policy
Expiration date tracking for your business license, food handler card, and insurance
We are excited for the transition, but we will need your help to make the process simple and smooth.
If you bulk-added client accounts:
A few things to note:
You now have your own account with The Food Corridor. Log in to your account: Log-in at: https://app.thefoodcorridor.com/en/login
Username: your email address
Password: ILoveCooking723 (you can change this in your Account Settings)
By [date] you will need to:
Log-in at app.thefoodcorridor.com
Set up your payment method in your Account Settings
Request your first booking on the calendar for [month or date]
If you did not bulk-add client accounts:
You will need to:
Create an account here [invite client link]
Complete your Onboarding Checklist (if you're using Onboarding Flows)
Request your first booking on the calendar once your kitchen approves you.
Here is a tutorial to help you get started, and a quick video on how to book time.
Billing Information:
Kitchen billing. You do not have to submit payment! You will be charged automatically. All billing charges will show up on your credit card or bank statement as a charge from Stripe, , or The Food Corridor.
Monthly Plan and Monthly Charges. Any recurring monthly charges will appear as a monthly bill on your Billing tab for your review on the 3rd of the month - you will also receive a notification. You will be charged for your monthly bill automatically on the 5th of the month.
Hourly Plan. If you are on an hourly plan, or "pay as you go," you will be charged for your kitchen time on the day that your booking takes place.
Other Fees and Cancellations. Any one-time fees and cancellation charges are automatically charged within 24 hours.
Please be patient with us as we move forward with our launch and the new platform. You can contact The Food Corridor Gnomes anytime directly at [email protected] or access their Help Center at http://help.thefoodcorridor.com/just-for-food-businesses.
Thank you,
[Your name]