If you're wrapping up your time at a kitchen, here's what you need to know about your account, any outstanding charges, and how to make sure everything is handled cleanly.
How do I cancel with my kitchen?
You will want to reach out to your kitchen directly if you are looking to leave your kitchen. Your kitchen may have specific cancellation policies or procedures that need to be followed. Make sure to review any contracts or member agreements you have with your kitchen to see their cancellation policies.
👉 Example: Your kitchen may require a 30-day cancellation notice. In this instance, make sure to give your kitchen ample notice that you will be leaving.
In order to contact your kitchen, you can send them a message directly in the app:
On Mobile: Under 'Bookings', click the envelop icon next to your kitchen's name
On Desktop: On your 'Bookings' tab, click Message Kitchen
What about charges I still owe?
Before your account is deactivated, any outstanding charges on your account are still owed to your kitchen. Stopping your use of the kitchen does not cancel or pause pending bills.
If you believe you have been billed for time you didn't use or for a charge that shouldn't apply, contact your kitchen directly — they are the ones who can make adjustments to your bills. The Food Corridor cannot modify charges on a kitchen's behalf.
💡 Tip: Check your Billing tab before you leave to see any pending or outstanding balances so there are no surprises.
What happens to my payment method?
Your payment method stays on file unless you ask us for it to be removed or for your account to be fully deactivated.
If you want to remove your payment method before your account is deactivated, contact your kitchen first to confirm there are no remaining charges. You can then reach out to us through the chat messenger and we can assist.
Inactive vs. fully deleted — what's the difference?
There are two ways your account can be closed:
Inactive: Your kitchen marks you as inactive. You are removed from their active client list and will no longer be billed going forward. You keep access to your Food Corridor account, including your past invoices, booking history, and reports. This is the most common outcome when a food business leaves a kitchen and allows you to return at a later date or join another kitchen.
Fully deleted: If you want your account permanently removed from The Food Corridor entirely, reach out to us via the chat messenger or email [email protected] and we'll deactivate your account for you.
⚠️ Note: Make sure your kitchen has already marked your account as Inactive otherwise we will not be able to deactivate your account.
What should I do first?
Check your Billing tab for any pending or outstanding charges.
Contact your kitchen directly to let them know you're leaving and to confirm your account will be set to inactive.
Settle any open billing items with your kitchen before your account is deactivated.
Once everything is settled, your kitchen will mark you as inactive. If you want your account fully deleted, reach out to us.
Still have questions? Use the chat messenger at the bottom of your screen and our team will help you sort it out.