Seeing the same charge appear twice on your statement or bank account is understandably alarming. Here's how to figure out what happened and what to do next.
First: check your statement in The Food Corridor
Before assuming you were double-charged, log in to your Food Corridor account and review your Billing tab. Look for:
Two separate bill entries for the same date or amount
A bill with status "Paid" alongside a bill with status "Outstanding" for the same amount
Two charges showing on your bank or card statement for the same amount
💡 Note on ACH payments: If you pay by ACH (bank account), Stripe may show an initial charge while the payment is still pending with your bank. This can sometimes look like a duplicate. The charge will resolve to either "Paid" or "Failed" within 3 business days. Wait until the charge settles before assuming it's a duplicate.
I was charged twice for an onboarding or deposit fee
Onboarding fees and deposits are one-time charges set by your kitchen. If you see two charges for the same onboarding fee, this is likely an error. Contact your kitchen directly — they can review the charges on their end and issue a correction or refund if needed.
If the duplicate charge is still in a pending state in Stripe (not yet settled), your kitchen may need to wait for it to fully process before a refund can be issued.
I was charged twice for my monthly plan
Monthly billing plans are charged once per billing cycle on your kitchen's billing date (typically the 5th of the month). If you see two charges for the same billing period, contact your kitchen so they can investigate and make any necessary corrections.
What to do if you believe you were double-charged
Check your Billing tab in The Food Corridor for the full picture of your charges.
If a duplicate charge is confirmed, contact your kitchen directly — they manage your billing and can request a refund on your behalf.
If you cannot reach your kitchen or need additional help, use the chat messenger at the bottom of your screen and include your kitchen name and the bill number(s) in question. Our team will investigate.
⚠️ Please do not dispute the charge with your bank before contacting us. Chargebacks create additional complications and can increase the time it takes for your money to be returned to you. We are happy to resolve this directly and quickly.