If you need to remove your client's credit balance, you can go to your Clients Tab > Client name > Credit Balance 'Trash' Icon
This action will:
Zero out the client's current credit balance.
Update the 'Added to Credit Balance' amount on the line item on the client's Statement, to reflect the portion of the credit that was already applied to a past charge.
If no portion of the credit was used, the line item on the Statement will simply be removed.
A record will be added to the Fees/Credits, showing the amount of credit that was removed.
Note: You can only zero' out the balance, not remove a portion of the credit balance. If you would like to add a partial credit, you can zero out the balance and then add a new credit amount to apply towards the credit balance.