Kitchens can have multiple admin users in their account, each with their own login credentials, communication preferences, contact info, and primary contact privileges. This ensures that the right information is going to the right people on your team.
How do I update communication preferences?
The Food Corridor communicates with kitchens about client activity, product updates when new features are added or changed, and information about your TFC subscription. As an admin, you have the option of selecting which communications you receive:
Client Activity: This includes new client booking requests, booking cancellations, failed payments, document updates, direct messages, and more. These notifications can be received by text, email, or both. Useful for anyone on your team that regularly interacts with food business clients and monitors daily happenings in the kitchen. At least one admin must have these turned on.
Subscription Payments: These are communications related to billing information and receipts for Food Corridor subscription payments. Useful for the bookkeepers and accountants on your team who keep track of receipts and money matters (note: this is different from your Stripe Connect account where you receive payouts). At least one admin must have these turned on.
Feature Updates: The Food Corridor communicates with kitchens about new features, updates, and opportunities to provide feedback. Useful for anyone on your team who wants to stay in the loop on the key tools your team uses in TFC.
You can update your communication preferences in Account Settings > My Account > select plus button in Notifications column > toggle on/off each preference > Save.
What is the Primary Contact?
Every kitchen account has one admin set as its Primary Contact. The Primary Contact is the main person that will receive Food Corridor support emails and account change information. This person can update admins and is also the contact name for the account. Make sure your team's go-to admin is set to the Primary Contact.
If the Primary Contact needs to be updated, a verification email will be sent to the former Primary Contact to confirm this change. To update the Primary Contact, go to Account Settings > My Account > select plus button in Notifications column > toggle on Primary Contact > select "Yes, Continue" to send verification email.