Below is The Food Corridor's policy if a food business requests removal of their payment method.
- The Food Corridor will review the Client’s account for Client’s first name, food company name, outstanding invoice amounts/numbers and next billing date.
- The Food Corridor will then respond to the Client by cc’ing the Kitchen Administrator and including all of the information shared in the original message. The email will be sent from email@example.com. Here is an example email TFC will send: Hi XXXX. Per your request we can remove your payment authorization for your food business account XXXX. Please note that you still owe your kitchen $XX for invoice number XXXX and will not be able to book time in your kitchen without a valid payment on file. Your kitchen administrator is cc’ed on this email so that you can communicate further about this issue.
- The Food Corridor will separately respond to the Kitchen Administrator from firstname.lastname@example.org. Here is an example email TFC will send: Just a quick note to let you know that your client XXXX has requested their bank authorization to be removed from The Food Corridor. This client still owes you for $XX for invoice number XXXX. Per our policy, we will need to remove their payment method within 6 hours (before the next billing). The reason for this is that our payment processor takes revocation of authorization very seriously and we are required revoke authorization whenever a client asks. Otherwise, we risk chargebacks and increased payment processing fees. If you are able to resolve this with the client before we remove the payment, please let us know.
- The Food Corridor will text the kitchen if it is on the weekend or a holiday. TFC will use the kitchen's mobile phone number on their listing page.
- If The Food Corridor does not hear from the kitchen in XX hours, TFC will remove the payment information from Stripe and mark the user’s payment method as 'not verified.'
- The Food Corridor will avoid a chargeback in most cases.