If you are unable to verify your bank account, you may need to verify it manually. Click the gear icon in the upper right corner ⚙️ > Account Settings > Payment Method > Select your preferred payment method > Bank Account > enter your Account Holder name and email address > Continue > a pop up window will appear, asking you to link your bank account > click ‘manually verify instead’ at the bottom of the message.

  • Enter your bank account and routing number here

  • 1-3 days after you enter this, our payment processor will either deposit two amounts under $1 in that account. This is to verify that this is your account. Follow the prompt that is given on the payment screen. 

  • Look for these deposits in your bank account.

  • Note these microdeposits, and click here to enter them as specified by the prompt that is given on the payment screen. This verifies that you own the bank account.

  • After a day or two these microdeposit amounts will be removed as one transaction. For example, you may have the amounts $0.08 and $0.75 deposited, but the amount removed will be $0.83 (the sum of the amounts deposited).

  • Payment processing proceeds as usual.

Things to double check:

  1. Did you choose the correct bank account type (business or personal)?

  2. Does the name on the bank account match, exactly, the name you added in the payment capture page?

Tip: while you're waiting on the microdeposits, you can update your payment method to a credit card in the meantime. Once you receive the microdeposits, you can "update" your payment method back to ACH, re-fill out your ACH info and enter the 2 deposits to verify. 

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