Check first: Can you apply a credit instead of issuing a refund?
First, we recommend seeing if adding a credit to the client's Food Corridor account will work for you and the client. Applying a credit to a client puts that payment amount back on their TFC account. Any future charges (bookings, storage, etc.) will pull from this credit before charging the client's payment method. This is the easiest method.
To add a credit, go to Clients > client name > Fees/Credits > Add fee/credit > fill out the boxes (enter the amount and check the 'credit' box) > click Save.
If not, contact TFC to issue a refund
If a credit is not going to suffice for the situation, and you do need to issue a monetary refund to your client's credit card or bank account, contact The Food Corridor to process it. We're happy to do it. Note that platform fees will be refunded for up to 3 refunds per month.
The Food Corridor will initiate the refund within 2 business days. While the refund is then processed immediately in Stripe, be aware that the funds may take 5-10 days to reach the client's bank account or credit card. Note that for ACH payments, we can only process refunds in Stripe on payments made within the last 90 days.
Can I refund a client charge directly from my Stripe account?
Unfortunately, no. If you refund a transaction from your Stripe dashboard, Stripe refunds the funds to The Food Corridor. While we of course love revenue, we don't think that's the right way to get it.