How are manual payments processed?

Manual payment processing allows kitchens to accept payment from clients via cash or check, instead of having the platform automatically bill clients by credit card or bank transfer. The kitchen is responsible for manually tracking and reconciling these payments.
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Clients set to manual payment will have access to all the same platform features as other clients — including booking space and receiving generated invoices. The only difference is that The Food Corridor will not attempt to bill them automatically.
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To set a client to Manual Payment Processing, go to Clients > Click on the client name > Click 'Edit' next to Payment > Turn 'Manual Payment Only' ON > Save.

The base Platform Fee is 4%, with a 2% discount applied to manual payments for kitchens on the Professional Plan or Annual Plan. For kitchens on the Starter Plan, the Platform Fee on manual payments is the standard 4%.
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If you have externalized your Platform Fees, the discounted 2% fee will be automatically added to your client's bill, so you will see it reflected in their charges as usual.
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For collection of these fees, The Food Corridor totals all manual Platform Fees accrued over the course of each month. If the total exceeds $5.00, it is charged to the payment method on file for the kitchen on the 1st of the following month. If the total is under $5.00, it rolls over to the next month until the $5.00 threshold is reached.
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Kitchens can view their Manual Platform Fees report at any time under Reporting > Payments > Manual Platform Fees to see what has been charged and what is upcoming.
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When you receive payment from the client, you will need to manually reconcile the bill by recording the payment under the Client's Statement. If you do not record the payment, the system will send payment reminders to the client until you do so.

To reconcile the payment, go to Clients tab > Client > Statement > Record Payment > Enter amount paid > Select payment type. Here, you can also add notes, such as a check number, amount paid in cash or if an online payment method (i.e., Venmo, PayPay, CashApp, etc.) was used. If the client is not currently on manual payment processing, you will instead see a button under the payment to "mark as paid."

Collecting payment for a past-due bill? You have the ability to choose which past due bill you would like the payment to apply to from the drop-down as well as select a payment date that is different than the day you received the payment.