What is Manual Payment Processing?
Manual payment processing, or "manual," is the ability for kitchens to accept payment from clients via cash or check, instead of having the system bill clients automatically via credit card or ACH. The kitchen is responsible for manually tracking clients' manual payments and reconciliation.
Clients on "manual" will be able to use all of the same platform services as other clients with automatic payment processing, such as booking space and having invoices generated. The only difference is that The Food Corridor will not attempt to bill them.
To set a client to Manual Payment Processing, go to Clients > Click on the client name > Click 'Edit' next to Payment > Turn 'Manual Payment Only' ON > Save.
For kitchens currently on the Professional Plan, the 2% platform fee still applies to manual payments.
If you have externalized your platform fees, then you will be collecting those at the same time as you receive the client's payment, and you will see this added to the client's bill. In this case, the 2% charge mentioned above will simply be capturing that.
Regarding the actual charge for these small amounts, The Food Corridor will sum up the 2% platform fees for manual payments over each month. If the total amount of platform fees is over $5, the payment method on file for the kitchen will be charged on the 1st of the following month. If the total is under $5, the amount will roll over to the next month, and so on until the $5 minimum is met.
Kitchens can view their Manual Platform Fees report by going to the Reporting tab > Payments > Manual Platform Fees to see what manual platform fees have been paid and what's coming up.
Necessary Action for Kitchen Admins
When you receive payment from the client, you will need to manually reconcile the bill by recording the payment under the Client's Statement. If you do not record the payment, the system will send payment reminders to the client until you do so.
To reconcile the payment, go to Clients tab > Client > Statement > Record Payment > Enter amount paid > Select payment type. Here, you can also add notes, such as a check number, amount paid in cash or if an online payment method (i.e., Venmo, PayPay, CashApp, etc.) was used. If the client is not currently on manual payment processing, you will instead see a button under the payment to "mark as paid."
Collecting payment for a past-due bill? You have the ability to choose which past due bill you would like the payment to apply to from the drop-down as well as select a payment date that is different than the day you received the payment.