Quick answer: Your kitchen handles everything about renting their space (contracts, rules, billing, operations). The Food Corridor handles the software and technical support.
Who Should I Contact?
Ask yourself: "Is this about my kitchen's space, bill, rules, or requirements — or is this about the software?"
Contact Your Kitchen For:
Questions about your rental agreement or contract
Insurance requirements or certificates
Health department inspections or permits
Kitchen-specific rules and policies
Equipment issues or maintenance
Questions about your bill or why you were billed
Re-run failed payment
Access codes, keys, or building hours
Available rental times or space availability
Pricing for your specific kitchen
Required documents (what they need from you)
Operational questions (where things are, how equipment works)
Contact The Food Corridor Support For:
Login and password reset issues
Platform bugs or technical issues
Why a payment failed
Can't book time in the calendar
Uploading documents isn't working
Questions about how to use the software
Payment method issues (updating card, bank verification)
How to Contact Your Kitchen
Log into your Food Corridor account
Go to your Bookings tab
Click the Envelop icon (on mobile) or Message Kitchen (on desktop)
Learn more about how to contact your kitchen here.
Contact The Food Corridor Support
In the app: Click the chat bubble in the bottom right corner
Email: [email protected]
Response time: We are available Mon-Fri, 9am-5pm MT, and typically respond within a few hours
Common Scenarios: Where to Go
"I need to upload my insurance certificate"
Contact: Your kitchen first, then use TFC if there's a technical issue
Your kitchen sets the insurance requirements. If you're not sure what they need, ask them. Once you know what to upload, use the TFC platform to upload it. If the upload isn't working, contact TFC support.
"When is the kitchen available for rent?"
Contact: Your kitchen
Your kitchen controls pricing, availability, and rental terms. They'll let you know if more time is available and handle any changes to your arrangement. You will also be able to view your kitchen's schedule directly from your Calendars tab.
"My payment failed but I have money in my account"
Contact: The Food Corridor Support
Payment processing issues are handled through TFC and Stripe. We can help troubleshoot why the payment didn't go through and how to resolve it.
"When is the health inspection happening?"
Contact: Your kitchen
Your kitchen coordinates with local health departments and manages all inspection scheduling. They'll notify you of any upcoming inspections.
"I can't see my invoice from last month"
Contact: The Food Corridor Support
Invoices are generated through the TFC platform. If you can't access them, we can help you locate them or troubleshoot access issues.
"Do I need to sign a new contract?"
Contact: Your kitchen
Contracts are between you and your kitchen. Any questions about contract terms, renewals, or changes go to your kitchen operator.
"Why was I charged yesterday?"
Contact: Your kitchen
Your kitchen is responsible for billing your account. If you have any questions about a specific bill or why you were charged, you will want to ask your kitchen.
"I updated my payment method, can you re-run my bill?"
Contact: Your kitchen
Your kitchen can re-try a failed payment for you. The payment will also automatically be re-tried in a week.
"The mixer is broken"
Contact: Your kitchen
Equipment maintenance and repairs are handled by your kitchen. Report any equipment issues directly to them.
"I need to update my business name in the system"
Contact: The Food Corridor Support
Account information and profile updates are made through the TFC platform. We can help you update your business details.
Still Not Sure?
When in doubt, start with your kitchen. They know their space, policies, and requirements best. If it turns out to be a platform issue, they'll point you to us.
Or contact The Food Corridor support — we're happy to direct you to the right place if we can't help directly.