If a client needs to adjust the date, time, or reserved equipment for their booking, they can easily do so from their Bookings tab > Edit the Booking (pencil icon) > Make changes and either 'Update Booking' OR 'Request Change.'
Update Booking. For clients who have Auto approve turned on, any edits they make will save automatically.
Request Change. For clients who have Auto approve turned off, any edits they make will require your booking approval.
For clients who have Auto Approve turned off, you will need to review their change request. You will receive a notification detailing the requested change, and you can then approve or decline this change from your Scheduling tab. Your client will be notified of your decision.
If you approve the change request, it will replace the current booking.
If you decline the request, the current booking will stay as-is.
Notification message to kitchen email:
Booking change requests on Scheduling tab:
Limitations
If a client wants to edit their booking, there are a few limitations:
Before the cancellation policy window
The food business can modify, move, extend, or shorten the booking and reserved equipment.
Inside the cancellation policy window
The food business can extend their booking and add equipment. They cannot shorten their booking, remove equipment, or change the date of their booking.
After the booking takes place, on the same day of the booking
The food business can move the booking, increase the length of the booking, and/or add equipment.
After the booking takes place, beyond that day
The food business cannot modify the booking.
Note: Any food business can always cancel a booking before it starts, though a cancellation fee may be applied if the booking is cancelled within the kitchen's cancellation policy window.
To change the booking approval setting for a client, go to your Clients tab > Client name > General > Settings > Edit > Auto Approve On or Off > Save.