You can make one-time adjustments to your clients' bills as long as the bill has not been paid. Adjustments can be in the form of adding a quick, one-time fee or credit. You can also edit the due date of a bill. 

Adjustments to bills should not be used in place of assigning standard credits and fees to clients. They are meant for one-time adjustments.

Adjust the bill

To make an adjustment to a pending or outstanding bill, go to: 

  • Billing tab > Client Profile > Add Adjustment to the outstanding bill (or Add Fee/Credit on a pending bill)

Note: Platform fees will be recalculated based on the new bill total, after you add a credit or fee adjustment. Your credit or fee amount should be based on the total before platform fees are added.

Edit the bill due date

If you want to postpone collecting a payment from a client, you can edit the bill due date by going to:

  • Billing tab > Client Profile > Change Billing Date on the appropriate pending bill

What if the bill is already paid?

If you need to credit a food business for a bill that has already been paid you can either issue a credit to their account to be applied to future charges, or request a refund on the statement. Read more here.

Did this answer your question?