There are a handful of umbrella kitchen settings to set up under Kitchen Settings > General.
BILLING CLIENTS
Monthly Billing Date. This is the date that any monthly charges are billed to your clients (i.e. billing plan amount, overage hours, monthly fees, and storage). You can choose any date between the 1st and the 28th, so your schedule stays consistent in shorter months like February.
You can update your billing date directly in Kitchen Settings → General → Billing Clients. Changes take effect immediately once saved.
Note: You can't make changes to your billing date while you have pending monthly bills. If the edit option is greyed out, that's why — once your current bills have been charged, you'll be able to make the change. Hovering over (or selecting) the greyed-out icon will tell you they are still pending bills.
Bill Generation Date and Client Notification Date are shown here too, calculated automatically based on your billing date — bill generation is at least 8 days before your billing date, and client notifications are sent at least 3 days before.
For example, if your billing date is the 5th, invoices are generated on the 27th of the prior month, and client notifications are sent on the 2nd.
Platform Fees. The Food Corridor charges platform fees based on your client bills in order to cover ongoing costs of running the software, including credit card processing fees. See more on what platform fees cover, here.
You can choose to internalize the platform fees (the kitchen pays) or externalize them to your clients (food business pays). All charges generated are subject to a 4% platform fee. However, for kitchens on the Professional and Annual plan, food business payments made manually or with a bank account (ACH) are discounted to 2%.
Accepted Payment Types. Choose which type(s) of payments you will allow your clients to pay you with. For any clients who wish to pay you by cash or check, you can set them to manual payment processing, which is a client-level setting.
Manual Payment Processing. If a client is making payments outside of The Food Corridor billing system, you can set them to manual payment processing within the client profile page. Payments made by manual clients will be charged a 2% or 4% platform fee (depending on your plan tier). Read more about manual payments.
Payment Failed Notification. We send automatic emails to clients when their payment fails. See more on what happens when a payment fails.
CANCELLATION POLICY
Cancellation Policy - You can set a booking cancellation policy that applies to all clients who book time on your Space Calendars. If a client cancels during the cancellation period (hours before their scheduled booking), the cancellation fee is applied to the client and billed to the client's payment method within 24 hours.
The fee can be a % of the time booked on the space calendar or a flat rate. Once you set the cancellation policy, it will run automatically and apply to all calendars. Leave on "No" if you do not have a cancellation policy.
TAXES
Tax Rate - The Food Corridor can add a tax rate to your invoices for you automatically. The kitchen is responsible for remitting the tax amount to the appropriate government authority. Leave at 0 if you don't collect taxes through The Food Corridor.
CLIENT NOTIFICATIONS
Client Notifications Rules - The Food Corridor automatically sends notifications to you and your clients, so you don't have to worry about a thing. While we recommend that you keep all boxes checked, you can uncheck any notification type that you don't want sent to your clients.
QUICKBOOKS ONLINE
Are you a QuickBooks Online user? Integrate directly with your QuickBooks Online account!
Note: This integration option is available to U.S. kitchens only.
Looking for more Account Settings? Access them by clicking the circle with your kitchen's initials in the top right of your screen to update your account information.