All monthly bills are generated by The Food Corridor and made available to the kitchen administrator and food business clients in their Billing tab. The platform automatically charges clients to the payment method they have on file.
Charges billed monthly
All monthly charges are charged automatically on the billing date set by the kitchen. Kitchens can choose and adjust their monthly billing date to be any day from the 1st to the 28th, directly in Kitchen Settings → General → Billing Clients.
If assigned to a client's account, items charged on the monthly billing date include:
Monthly Billing Plan for the current month (for clients on a monthly billing plan)
Recurring monthly kitchen fees for the current month
Storage for the current month
Any overage hours from the previous month, if the client is on a monthly billing plan set to bill overage on a monthly basis (rather than billing overage daily)
Equipment booked from the previous month, if the client is on a monthly billing plan
Starting on the bill generation date (at least 8 days prior to your monthly billing date), all monthly charges will be listed on the client's pending monthly bill as "amount due." Pending monthly bills are listed in the Billing tab as well as directly on the client's profile under the Client Statement. Monthly bills will stay pending until the kitchen's monthly billing date.
Charges billed daily
All other charges not listed above under 'charges billed monthly' are billed the day-of. If assigned to a client's account, the following items are automatically charged at midnight the same day as the usage or fee occurred:
Bookings for clients on an Hourly billing plan are charged at midnight after the booking takes place.
One-time kitchen fees, charged that night (at midnight) when assigned to a client, unless the kitchen selects a future date for the charge to take place. Learn how you can also charge a fee on the spot.
Cancellation fees, charged that night (at midnight) when a client cancels a booking within the kitchen's cancellation policy window.
Receiving and Reviewing Monthly Bills
Note: These are the dates for your specific billing date — bills generate at least 8 days before your billing date, and food businesses are notified at least 3 days before your billing date.
Bill generates (at least 8 days before your billing date) — bills available for kitchen review
A notification is sent to the kitchen administrator to review monthly client bills at least 8 days before the billing date. You have until your billing date to review and make changes, such as updating a client's plan, storage, and fees so the bill accurately reflects what should be charged. Pending bills can be found in the Billing tab as well as under the Client's Statement tab in their profile. Note: the bill amount may update between notification and the billing date if additional charges are finalized — the amount charged on the billing date is always the final total.
Client notified (at least 3 days before your billing date) — bill sent to food businesses
A notification is sent to food businesses at least 3 days before the kitchen's monthly billing date. They have until the monthly billing date to review and report any discrepancies to their kitchen admin. Kitchen admins can make any changes to a client's account until the bills are charged on the billing date.
Billing date — monthly bills are automatically charged
Monthly bills are automatically charged to the client's payment method on file, on your billing date.
Billing charges will show up on the client's credit card account or bank statement as a charge from "Stripe," "The Food Corridor," or "Kitchen Name."
A few common examples of billing date and notification schedules:
Bill Generates | Client Notified | Billing Date |
23rd (prior month) | 28th (prior month) | 1st |
27th (prior month) | 2nd | 5th |
7th | 12th | 15th |
20th | 25th | 28th |
Not sure what your kitchen's dates are? Check Kitchen Settings → General → Billing Clients. Here's a help article with more details about changing your billing date and how it works.
Note: If after the billing date an adjustment needs to be made, a kitchen administrator can add a fee or credit to the client. Any future charges will first be pulled from the credit amount, before charging the payment method.