Set your Kitchen's General Settings

Billing date, platform fees, tax rate, scheduling settings, and cancellation policy

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Written by Gnomes
Updated over a week ago

There are a handful of umbrella kitchens settings to set up under Kitchen Settings > General.


Date of Billing. This is the date that any monthly charges will be billed to your clients (i.e. billing plan amount, overage hours, monthly fees, and storage). If you need to change your billing date, please contact The Food Corridor directly. This is to prevent invoice disruptions and/or lost payments from your clients.

Platform Fees. The Food Corridor charges platform fees based on your client bills in order to cover ongoing costs of running the software, including credit card processing fees. See more on what platform fees cover, here.

You can choose to internalize the platform fees (the kitchen pays) or externalize them to your clients (food business pays). All charges generated are subject to a 2% platform fee. However, if the food business pays by credit card, the fee is 4%.

Accepted Payment Types. Choose which type(s) of payments you will allow your clients to pay you with. For any clients who wish to pay you by cash or check, you can set them to manual payment processing, which is a client setting. 

Manual Payment Processing. If a client is making payments outside of The Food Corridor billing system, you can set them to manual payment processing within the client profile page. Payments made by manual clients will be charged a 2% platform fee. Read more about manual payments.

Payment Failed Notification. We send automatic emails to clients when their payment fails. See more on what happens when a payment fails.


Cancellation Policy. You can set a booking cancellation policy that applies to all clients who book time on your Space Calendars. If a client cancels during the cancellation period (hours before their scheduled booking), the cancellation fee is applied to the client and billed to the client’s payment method within 24 hours. 

The fee can be a % of the time booked on the space calendar or a flat rate. Once you set the cancellation policy, it will run automatically and apply to all calendars. Leave on "No" if you do not have a cancellation policy.


Taxes. The Food Corridor can add a tax rate to your invoices for you automatically. The kitchen is responsible for remitting the tax amount to the appropriate government authority. Leave at 0 if you don't collect taxes through The Food Corridor.


Client Notifications. The Food Corridor automatically sends notifications to you and your clients, so you don't have to worry about a thing. While we recommend that you keep all boxes checked, you can uncheck any notification type that you don't want sent to your clients.


QuickBooks Online. QuickBooks Online user? Integrate directly with your QuickBooks Online account!

Note: This integration option is available to U.S. kitchens only.

Looking for more Account Settings? Access them by clicking the gear icon at the top right of your screen to update your account information.

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